*****ulent Activities/Double Debit

I am very disappointed and very livid with the level of attention to detail the 1st for women accounts department has shown for the past two months. I logged a query late May to convey that they had debited my insurance premiums twice and I was advised that my banking details were mistakenly processed for another policy which was not mine, I had to wait for days for that refund to reflect in my account even though this was not my fault I understood and move past it.

Now again late June I am logging another query for the same "mistake" which I'm starting to think that there might be some *****ulent activities being done using my banking details. I have called 1st for women for the forth time today since 8am and miraculously today I cannot even get through to any of the sales mangers which are conveniently "unavailable" today.

This is utter nonsense and I will be definitely laying a charge for theft as I did not give consent for that second policy deduction. I will sent through my case number from the SAPS once received. You will not do that to me ever again!!!!!