Tyres and rim horrible service

Horrible service from first for woman, I have been with them from 2023.I reinstated the policy for tyres and rims,one month after cancelation. Apperently the system cannot renistate the old policy, so a new one has been put in place. Yesterday my car went in for a service and I was informed that it needs wheel alignment. I called first for woman and your agent decided to process the claim then advised that you will listening to the recording before you can process the claim. I told you guys that you can just cancel the claim, because you will obviously reject it. I will pay for wheel alignment and send you proof because I am not trying to **** you guys. Since you are treating me like a new client, I want a new policy number. I have also sent the relevant documents so that you can lift the waiting period and assist me with my license disc renewal. Your agents need to check everything before they can decide to process any claims because this embrassment could have been avoided. You could have told me that you won't be able to assist and advise that I send you guys proof, so that the record can be on the system and when my vehicle needs wheel alignment then you can make reference to the information I sent you. your agent also informed me that if the claim is rejected now it will affect future claims hence I had to send proof. I have never even skipped one debit order payment. I am even thinking of canceling this policy once again.