1 reviews | Active since May 2022
TWO BAD EXPERIENCES WITH 1ST FOR WOMEN INSURANCE
1. Bad claim experience back in 2021. 2. Premiums have increased to an unaffordable amount as from 1 June 2022. 3. I then cancelled my two policies with immediate effect via email to 1st for Women. I first app**** for other insurance. I had first arranged for other insurance, debit order was deducted immediately and debit order also went off on my banking account before cancelling with FFW. YET ....1st for Women still continue to try and deduct my CANCELLED POLICIES from my account, not once but twice. Then they have the audacity to send me an email today with a letter attached informing me that my bank returned the debit order and that they will try again so that I have cover for JUNE. I DO NOT NEED COVER FOR JUNE!!!! I am gobsmacked!!! O yes, very important, both times this created a bad name on my banking account and I also had to pay additional return costs. 4. I don't want to speak to a consultant at 1st for Women, I want my policies cancelled!!!!!!!!!!! Just do your work FFW before I report you to the Ombudsman for the bad claim experience and now this incompetence with my cancelation. 5. I looked past the first mess up but I will not look past anything if this matter is not resolved TODAY!!!
We would like to apologize for the service you have received.
We have escalated your matter to our Retentions team. They will be in contact with feedback.
Kind Regards,
The First for Women Team
We would like to apologize for the service you have received.
We have escalated your matter to our Retentions team. They will be in contact with feedback.
Kind Regards,
The First for Women Team
I don't want excuses or explanations or phone calls just cancel the policies and fix your mess on my bank account!!
Such incompetence!
I don't want excuses or explanations or phone calls just cancel the policies and fix your mess on my bank account!!
Such incompetence!
