Tvs claim that wasn't paid out

I submitted a claim only for the claim to be approved now the problem is payment the lady finalizing my claim yesterday said I can go and get my own quotes for the two tvs that I had claimed for so today I called her to give feedback on what she sent me to do guess what she actually told me sweared at me over the phone and even went on to say I'm complaining a lot because I wasn't in agreement with what she was offering me from her service provider but she didn't want to give me a option for settlement and I asked for her manager she refused to put me through and made a excuse that her manager was on a call and I asked her to tell her manager that I want someone else to be appointed for finalizing my claim and she said she'll convey the message but I doubt she did just wanted to say with 1st for women they don't have a problem with your monthly payments but once you need them to cover your contents as they promised its a problem with the payouts as they rob you imagine a Samsung curve tv that's discontinued now which I bought with a lot of money they want to replace it with a normal TV that costs R9000.00 when I bought the TV for double the amount