Trying to cancel since the 3rd of Feb . You'll are unreachable and never respond but debit and debit

Trying to cancel since the 3rd of Feb, still being debited on hold for 30 minutes I have requested cancellation on the only email address I can find

You create a barrier for clients to reach you as on currently on call and on hold for more than 12 minutes with no one to answer.

You have debited me this month I Want my refund.

I want the policy cancellated as per wording it can be canceled immediately.

The only person who did try and assist is a sales agent by trying to transfer me as on your website there is no direct line.

There is no option on my bank to reverse or stop your debit order ,due to you .

I'm so frustrated. I am going to report you to the FSB