******* in signing a service warrantee policy

On the 12/08 I was called by Brandon Dlomo to sell me a First for women innovation group service warranty for my vehicle, I loved the sound of it cause he told me a full major service is covered, I said let me get a quote from barons for a full service and if everything is covered ill take it, I got the quote read it to him and he, Sir the full service is covered, I was a bit sceptical so 2 days after accepting the policy I called Simon Masangu \the manager""; I thought aagh lets just keep the policy; I still havent recieved policy details; but a debit has gone off <br> <br> So what is happening ? I need answers ? I have proof and dates and emails that I have had no response from Simon; his the worst manager ever;and he also told me that there is nobody in a higher position than him ? """