Treated like a ******** from First for women insurance

So I’ve been with my previous insurers for 4 years. I then get a quote from first for women and they offered the best rates for my two vehicles. Unfortunately our one vehicle got swiped by a taxi driver and now I am treated like a ********. I’ve been with FFW only for 4 months unfortunately this incident occurred early December. First for women has been stalling and I’ve been patient, now they’re trying to get all my previous insurers to send reports on my past ‘behaviour’ and me as the paying client must just wait and wait and wait. Meanwhile without any form of transport they continue to debit my account. What does insurance mean? You pay for something to cover a an asset in the unlikely event that something bad happens. Unfortunately in this case it was four months in. So now I’m the ********!! Never again! Rest assured I will take this further