Total Ripoff, Heartbreak, Frustration, Hidden Costs

On Wesdnesday 3 September 14h15 my car reversed into a big rock and there is now a dent as well as loose bumper on the car. I immediately contacted 1st for women I have been with them for a year now or more and instead of empowering and being there for women, they are cold-hearted snakes who rip you off, I beg you do not do business with them. I live in rural Eastern Cape, Barkly-East and they promised to phone me back,, their call centre agents are heartless and have no empathy for your devastation. I received an whatsapp here I had to send photos of the damages and received no reply. I eventually phoned them today and they said my claim has been approved and it is less than my excess so no co-payments, but these people are stuck in Johannesburg, they don't know the rest of the country or rural South Africa. They referrering me now to Auto Magic which is four hours away from Barkly-East!!! I cannot drive that far with a broken vehicle I can only drive 60kmph - 80kmph currently. And petrol for an round trip of 800km. I asked them to please let the repairs be done with N6 panelbeaters in Aliwal North which is an hour away and it is a reputable company who has done business with 1st for Women and Auto and General. To rather send the approved quotation to them, it is more convenient to me. I will be waiting on your reply, but after this its goodbye to any auto and general company or 1st for women. Also Im paying like R134 a month to be able to use a courtesy car should I need to and be able to use it for a month. Now they come with the story I must pay R2000 to Europcar first as a deposit. This was never mentioned in any paperwork or over the phone so a total waste for paying this for more than a year. Disgusting company. Im desperately waiting for a reply.