Total incompetence when dealing with their 3rd party claim dept.

Ref. for the *** Terrible service when trying to deal with their 3rd party claim department. I have emailed the information they requested 3 times, I've phoned in 3 times, my driver has phoned in once and they still continue to ask for the same information. It is beyond frustrating dealing with this company. I thought I had made a break-through when I got a call to say we could take our vehicle for assessment and they would email me the address. Days later I am still chasing that address up only to be told they don't have the necessary information to process the claim. I pointed out that they phoned ME to take the vehicle for assessment, so if they didn't have all the paperwork (which they do have) then why did they phone. At this rate I've aged 10 years waiting for someone to realise that I have repeatedly sent the information but guess I might have aged another 10 years before that happens. GOOD LUCK if you need to deal with the company!!!!