Too unprofessional!

<p>Claim never attended since 26th of April till I had to call and ask how far and where is the car on the 10th of May as they had promised it will be done this week! Amazingly the claim was only processed only on the 10th, now their Courtesy car should be returned yesterday cus it's only for 15 days and mind you it is the same 15 days they did nothing with my claim, while their consultant keep saying the car is being fixed, but they are not sure where! Am now liable for over R9000 for their inflated excess and car hire till the car is fixed after the 24th of this month as estimated by the panel beater today! What's the use of paying FFW, if they will put salt into the wound like this? </p>