To start off with, I sent a call back request and within less than a minute my phone rang

To start off with, I sent a call back request and within less than a minute my phone rang. I spoke to Lorraine and Nthando in your retention dept and both were incredibly helpful and supportive. Thank you for this service. We really need for this type of service in all companies - it encourages the customer to want to keep their business with you. Thank you.