Tired of waiting

I have been insured with FFW since 2015. I had an accident on the 21st March and I am still awaiting proper feedback. I am constantly told that the person managing my claims is not at her desk ( I have called 4/5 times and received this answer). I have asked to speak to her superior 3 times now, and have been given the run around. I was told a note would be made a few days ago for the Manager (Marcelino) to give me a call- I'm still waiting. I have been put on hold twice- still no answer from the manager and now after my 4th attempt I was told that he too is now not at his desk. I have been told time after time this week that I will get a call back ... almost 14 days later I am still waiting for proper feedback. For a company that is meant to be "for women" this is unacceptable. My premiums have never been late and this is my first claim.