Third Party Treated Badly

Item: 1st for Women
Rating: 2
Author: Nuraan M

I had an accident with their insured last week and have been waiting for a reply to my 1 September 2015 since! I emailed after 08h00 today, no reply. I called after 11h00 and left an urgent message, no reply. I tried their call centre again twice, after holding for over 15 mins each time the line goes dead. WTH!!!

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Replies (1)

1st for Women's replyOfficial

08 Sept 2015, 14:24

Hello Nuraan81,

Thank you for bringing this matter to our attention.

We confirm that the Customer Relations Specialist has been in contact with you to discuss the matter.

We understand that feedback regarding the assessment of the vehicle in question was also discussed and we hope we can find a solution as soon as possible.

We will also investigate the overall service failures.

Please accept our sincere apologies for all the inconvenience caused.

Kind Regards,

The First for Women Team

1st for Women's reply08 Sept 2015, 14:24

Official