Third moth in a row money has not been received

This is the third month in a row I have not received money due me. This is hands down the worst service I have ever experienced. What must a client do to get satisfactory service from you? I will be cancelling my insurance with you and if I EVER have this problem again I will contact the Ombudsman. Every time you are full of apologies and empty promises. I believe none of them anymore. You clearly don't care about your clients, nor your company. Have you no pride? No self-respect? Absolutely disgusting.