Thieving Insurer

In April 18 I took out motor vehicle insurance cover with this company. In June 18 my vehicle financier requests a copy of my insurance policy. I then receive a call from First for Women informing me that the vehicle is not covered as they have the incorrect vehicle details. Now first for women does not want to refund me for the first two premiums paid. This is bizarre to me as to what makes them think they are entitled to that money as there was not cover? When following up on this via their call centre getting help is near impossible. I was made to hold for more that 40 minutes while they revert to this one and that one. I asked for a manager and even that did not happen. Considering that I still have policy with them their customer treatment appalling. Time to shop for a new insurer.