LS
Lungile S
1 reviews | Active since Feb 2013
21 Apr 2016, 11:24
They wont reverse the debit order
I have spent my morning on a phone trying to update my details for car insurance. however I was not successful till I cancelled the policy. The car is still with the dealership. The sales consultant that did the sales said I can cancel the policy if it does not meet my requirements the day before, which is today (21/04/2016). The policy was going to be effective tomorrow (22/04/2016). Now today I am told that the debit order has being sent through and they can not cancel it.<br> If the debit order is successful tomorrow, I want my money back and I will be claiming for any bank charges incurred.
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1st for Women's replyOfficial
21 Apr 2016, 14:00Hello lungiles@ ,
Thank you for bringing this matter to our attention.
We confirm that the customer relations specialist has been in contact with you.
We confirm that the deduction had already been lodged by the time the cancellation was requested. We will certainly refund any bank charges incurred as a result of this.
Please accept our sincere apologies for all the inconvenience caused.
Kind Regards,
The First for Women Team
Thank you for bringing this matter to our attention.
We confirm that the customer relations specialist has been in contact with you.
We confirm that the deduction had already been lodged by the time the cancellation was requested. We will certainly refund any bank charges incurred as a result of this.
Please accept our sincere apologies for all the inconvenience caused.
Kind Regards,
The First for Women Team
1st for Women's reply21 Apr 2016, 14:00
Official
Hello lungiles@ ,
Thank you for bringing this matter to our attention.
We confirm that the customer relations specialist has been in contact with you.
We confirm that the deduction had already been lodged by the time the cancellation was requested. We will certainly refund any bank charges incurred as a result of this.
Please accept our sincere apologies for all the inconvenience caused.
Kind Regards,
The First for Women Team
Thank you for bringing this matter to our attention.
We confirm that the customer relations specialist has been in contact with you.
We confirm that the deduction had already been lodged by the time the cancellation was requested. We will certainly refund any bank charges incurred as a result of this.
Please accept our sincere apologies for all the inconvenience caused.
Kind Regards,
The First for Women Team