They will Debit your Account *******ly, DO NOT RECOMMEND!!!

Let me start by saying that I have been a client in good standing with 1st For Women for almost fives years without a claim and happily paying the year on year increases even at the height of the pandemic with money being tight.

On the 13th of April I called them to tell them to cancel my policy as I have fallen on hard times and it will be very strenuous for me to continue paying the premium as I cannot afford it at this present moment . I am was transferred to the customer retention department (I have worked in insurance so I know the process when a client is trying to cancel a policy).

The consultant tried to sell me another policy and I said to him , no thank you, not at this moment. He then said because I have been a client for so long he can pause my payment for the 25th of April 2022 so they won’t debit and if things are still tough I can call again to cancel.

To which I responded by asking him if he can confirm if my account will be debited on the 25th of April 2022 , he responded and said NO and I said okay thank you for your help and I will see how the Month of May goes to see if I will afford the premium and I will give them a call.

Do you know what they did? They debited my account on the 24th of April, which is by the way not my debit order date just to show how money hungry they are, after I was assured that they wouldn’t.

This morning the 25th of April, I called again to ask them why they debited my account when it was agreed that they wouldn’t ( for reference they calls are recorded so they can play that at back to confirm), I recieved a cold response and the normal we will give you a call back in the next few minutes to discuss a refund, I have not received any call back the time is now 18:38 PM, 25th April with no call back and forth hat has made this ordeal horrible is that they have just sent me an email with my new premium when I have said repeatedly I don’t want a policy with them and I just want my money back, that they took without my permission.

As I sit right now I don’t know how I am going to make rent while they lace their fat pockets with money that they are not entitled to.

I will be also contacting the Ombudsman because what they have done is ********* and may be of very little consequence to them but has very big consequences on my livelihood.

Proceed with caution when taking a policy with them is my 2 cents.