EP
Elna P

1 reviews | Active since May 2011

09 Mar 2017, 17:41

They really do care

<p>I received an annual increase letter from FFW a few days ago. The increase was considerably higher than the inflation rate so I queried it. I just received an e-mail from Customer Management to explain the reasons for the steep increase and an offer of a better quote. I have been with FFW for many years and have always been very impressed with their products and service. Keep up the excellent client service!</p>

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Replies (2)
1st for Women
1st for Women's reply09 Mar 2017, 19:26
Official

Thank you so much for taking the time to acknowledge the excellent service received from Nomaphelo.

We are happy to hear that we could assist with a better rate and equally important that our relationship continues.

We will gladly relay your gratitude, wishing you an awesome evening.

Kind Regards,

The First for Women Team

1st for Women
1st for Women's reply09 Mar 2017, 19:26
Official

Thank you so much for taking the time to acknowledge the excellent service received from Nomaphelo.

We are happy to hear that we could assist with a better rate and equally important that our relationship continues.

We will gladly relay your gratitude, wishing you an awesome evening.

Kind Regards,

The First for Women Team