THEY NEVER PAYBACK

<p>I had an accident 12months ago, my car was knocked off while parked. The guy who knocked my car was willing to pay for the damages but I chose to be loyal to my insura. They told me not to communicate with the guy at all, so I did as they asked. They said I must pay the excess and they will refund me. They don't call to inform on what's going on, when you call you get same feedback everytime. Up to today I doubt if I will ever get my money. Now I'm wondering if I did the right choice by listening to them. I doubt they are doing anything about it. I don't know what else to do. But I learnt my lesson.</p>