EP
Elna P
1 reviews | Active since May 2011
03 Mar 2021, 09:35
There is no way that this can be justified!
Please be advised that I have no intention of paying a 22 % increase in my policy premium from 1 April 2021, given the fact that Statistics SA published an annual inflation rate of 3,3 % in December 2020. There is no justification for an annual increase of 18 % more than the inflation rate.
Please have someone call me so that I can cancel my policy.
Helpful (0)
Replies (6)0
Replies (6)
1st for Women's replyOfficial
03 Mar 2021, 10:37 Hi Elna
We would like to apologise for the service.
We will escalate your matter to our customer relation specialist team to look into. They will contact you with feedback.
Kind Regards,
The 1st for Woman team
We would like to apologise for the service.
We will escalate your matter to our customer relation specialist team to look into. They will contact you with feedback.
Kind Regards,
The 1st for Woman team
1st for Women's reply03 Mar 2021, 10:37
Official
Hi Elna
We would like to apologise for the service.
We will escalate your matter to our customer relation specialist team to look into. They will contact you with feedback.
Kind Regards,
The 1st for Woman team
We would like to apologise for the service.
We will escalate your matter to our customer relation specialist team to look into. They will contact you with feedback.
Kind Regards,
The 1st for Woman team
EP
Elna P's updateReviewer Update
03 Mar 2021, 11:34I want to cancel my insurance with FFW please. Please resubmit the debit order that did not go though as my final payment.
EP
Elna P's update03 Mar 2021, 11:34
Reviewer Update
I want to cancel my insurance with FFW please. Please resubmit the debit order that did not go though as my final payment.
EP
Elna P's updateReviewer Update
04 Mar 2021, 17:56I have still not received and response from FFW and my debit order for March has still not been deducted.
Can you please provide urgent feedback.
Can you please provide urgent feedback.
EP
Elna P's update04 Mar 2021, 17:56
Reviewer Update
I have still not received and response from FFW and my debit order for March has still not been deducted.
Can you please provide urgent feedback.
Can you please provide urgent feedback.
1st for Women's replyOfficial
05 Mar 2021, 10:59Hi Elna,
We note that our team made contact with you and you have been assisted.
Kind Regards,
The 1st for Women Team
We note that our team made contact with you and you have been assisted.
Kind Regards,
The 1st for Women Team
1st for Women's reply05 Mar 2021, 10:59
Official
Hi Elna,
We note that our team made contact with you and you have been assisted.
Kind Regards,
The 1st for Women Team
We note that our team made contact with you and you have been assisted.
Kind Regards,
The 1st for Women Team
EP
Elna P's updateReviewer Update
05 Mar 2021, 12:31Indeed, I have been assisted by Tshego Ravoroko and he reminded me of why I have been a client of FFW for so long and why I would always choose FFW. Thank you for excellent service!
I do, however, find it extremely frustrating that I have to go through the same process every year before FFW would change their annual increases to a more realistic number.
I do, however, find it extremely frustrating that I have to go through the same process every year before FFW would change their annual increases to a more realistic number.
EP
Elna P's update05 Mar 2021, 12:31
Reviewer Update
Indeed, I have been assisted by Tshego Ravoroko and he reminded me of why I have been a client of FFW for so long and why I would always choose FFW. Thank you for excellent service!
I do, however, find it extremely frustrating that I have to go through the same process every year before FFW would change their annual increases to a more realistic number.
I do, however, find it extremely frustrating that I have to go through the same process every year before FFW would change their annual increases to a more realistic number.
1st for Women's replyOfficial
05 Mar 2021, 14:52Thank you for the feedback Elna, we will share it with our management team.
Kind Regards,
The 1st for Women Team
Kind Regards,
The 1st for Women Team
1st for Women's reply05 Mar 2021, 14:52
Official
Thank you for the feedback Elna, we will share it with our management team.
Kind Regards,
The 1st for Women Team
Kind Regards,
The 1st for Women Team