The Worst service Ever

i wish i could give this company a -5 what horrible service from this warranty department a claim was submitted on monday the 30th sept today the 07th of october we have ZERO feedback from the warranty team i keep making calls and getting no feedback if you have a customer which is having a terrible experience would you not want to resolve the issue?

customer service is forgotten at this company i am utterly disgusted with the claims process and the way they have handled us.