THE WORST MOTOR WARRANTY POLICY EVER

Do yourself a favor and don't take a service or warranty policy with FFW, it was previously with the innovation group but they decided to take my policy over resulting in an endless nightmare for me, my broke down and the dealership tried several times to reach them without luck until eventually after two days they gave up and handed the task to me, I called and found Thuli who was so nonchalant and sounded like he hated his job, who gave me his email address to send required documents which we sent on the same day, three days later nothing from Thuli despite numerous emails requesting claim updates, I had to get on another call on the hold for an hour with another consultant who logged the claim and said id receive the claim number, its a month later and I still don't have it. they told me out of the R57000 the dealership is charging me they will only pay R12500 which they still even haven't paid and now the dealership wants me to pay it out of my own pocket. I am a month without a car no and FFW told me they only cover R1000 max on courtesy car and the cheapest courtesy car deal I could find was R16000 for a month. their staff is slow and rude and *********** and I don't know why they took over my policy from the innovation group. as i type this I am on hold for a consultant to get the R12500