The robot at the beginning of the call makes the process to be redundant as all the information provided to the bot I had to repeat when speaking with a consultant

The robot at the beginning of the call makes the process to be redundant as all the information provided to the bot I had to repeat when speaking with a consultant. I had a great experience talking with Anchelon, hope I am spelling his name correctly. He was patient with me and assisted me with all my queries. He made me aware every time he needed to check anything on the system regarding my policy. He was also kind enough to return the call when I ran out of airtime. I rate his service 5/5 stars.