The only way to get a response to any correspondence is through HelloPeter

The lack of responses is simply shocking - I have emailed and called repeatedly requesting an update and am simply IGNORED.

First they canceled the claim without notice as they were waiting on if I thought they already had. Then when I have finally completed all claim requirements and I was advised they can go ahead with the repairs - half a month has passed and many emails requesting progress/contact/anything and I am simply ignored. This is the 2nd hellopeter complaint about the same claim - service is just shocking it makes me believe they not interested in client service or have basic common decency to reply to a request for information. Is it a delay tactic to avoid paying out AGAIN or is it just sheer incompetence? Well I will never engage with them again after this!