The most HORRIBLE customer service, that I would not even wish it for my worst enemy!

I am writing to express my absolute outrage at the appalling service I have received regarding my policy cancellation and refund. I cancelled my business policy on 23/24 December 2025, and at the time, I was assured that although the debit mandate had already been sent to my bank, I would be refunded in 7–14 working days since the cancellation was processed before the next cover month. This was a clear, unambiguous commitment. Yet here I am, almost a month later, still without the refund that rightfully belongs to me.

A Timeline of Lies and Incompetence

First week of January: I called to follow up and was told the refund was only processed on 30 December, and that I needed to wait another 7 working days. Second week of January: I called again and was told the refund would reflect by Friday. It did not. Third week of January (Thursday 22nd): The turnaround time had already been exceeded, yet again I was told the refund would reflect by Friday—another lie. I was also promised an email confirming the refund and transfer. That email never arrived. Friday came and went. Monday came and went. Still nothing.

Today’s Unacceptable Mess

This morning, I called once more. The agent—Victoria—told me the refund had allegedly been processed yesterday as an immediate payment and would reflect this afternoon, along with an email confirmation. Again, no refund. No email.

At 16:30, I called again. This time, a different agent told me something completely contradictory—that the refund was only processed today and will reflect on the 30th. When I requested to speak to a manager, I was deliberately dumped back into the call queue, only to be told by yet another agent that “there is nothing that can be done” and that I simply need to wait until the 30th. This is not a delay. This is dishonesty. I have been misled, dismissed, ignored, and **** to repeatedly. The level of incompetence and disrespect I have endured is shocking for a company that loudly markets itself as women‑centric and caring.

The Human Impact You Clearly Don’t Care About

What makes this worse is that this refund was meant for my child’s school stationery and uniform. Because of First for Women’s negligence and disregard, my child had to return to school with incomplete essentials—something no parent should ever experience.

Your company claims to put women and their needs first. My experience shows the exact opposite.

I Demand Immediate Action

I want MY MONEY back immediately. Not on the 30th. Not “within 7–14 working days.” Not “soon.”

You have had almost a month. I have been more than patient. Enough is enough. I expect urgent resolution, written confirmation, and my refund paid out without any further excuses or delays.