The lady that was helping was so professional and she made me feel like I'm talking to someone who understood my situation

The lady that was helping was so professional and she made me feel like I'm talking to someone who understood my situation. She clearly articulated the policy to me and also provided me with clarity on benefits I have. It was such a wonderful experience. I give 15 out of 10 for the most excellent and beyond call of duty service. 🙏🏼🙏🏼