nM
nokuthula M
1 reviews | Active since Feb 2016
09 Feb 2016, 13:54
the insurance poor service
i had a house break and my house hold was ******, during the claim the insurance requested proof of purchase which i did not have, one thing that really ****ed me off is that my IPad air was ****** along with its box, this enabled me to block it since i need IMEI number. Why First for women never requested the serial number or IMEI number for the ipad before it was insured? i have also sent pictures of all items that was ****** but they say that does not prove ownership. My house hold claim was turned down. the insurance could not help me with anything thing i have forwarded to them.
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1st for Women's replyOfficial
16 Feb 2016, 10:54Hello namsimango,
Thank you for bringing this matter to our attention.
We have in the interim escalated the matter to the customer relations team who will independently review the merits of the claim and it's decision.
Feedback of the outcome will also be communicated as soon as possible.
Please accept our sincere apologies for all the inconvenience caused.
Kind Regards,
The First for Women Team
Thank you for bringing this matter to our attention.
We have in the interim escalated the matter to the customer relations team who will independently review the merits of the claim and it's decision.
Feedback of the outcome will also be communicated as soon as possible.
Please accept our sincere apologies for all the inconvenience caused.
Kind Regards,
The First for Women Team
1st for Women's reply16 Feb 2016, 10:54
Official
Hello namsimango,
Thank you for bringing this matter to our attention.
We have in the interim escalated the matter to the customer relations team who will independently review the merits of the claim and it's decision.
Feedback of the outcome will also be communicated as soon as possible.
Please accept our sincere apologies for all the inconvenience caused.
Kind Regards,
The First for Women Team
Thank you for bringing this matter to our attention.
We have in the interim escalated the matter to the customer relations team who will independently review the merits of the claim and it's decision.
Feedback of the outcome will also be communicated as soon as possible.
Please accept our sincere apologies for all the inconvenience caused.
Kind Regards,
The First for Women Team