Terrible Service, Zero Communication, and Endless Frustration

I am extremely disappointed with the service I have received from 1st for Women. For the past 13 weeks, I have been without a loan car—despite paying for this benefit every month. After repeatedly sending emails requesting the loan vehicle, I received only one response asking for my policy number, and after that, complete silence. Then, after 13 weeks, I finally received a casual phone call simply asking if I "still wanted a loan car," with no acknowledgment of the delay or the inconvenience caused.

To make matters worse, I was initially informed that my excess payment would be R10,000, even though I had signed for R6,000. It was a massive battle just to have this corrected. The overall lack of communication, urgency, and accountability from this company is appalling.

For anyone considering 1st for Women, I sincerely hope you never have to claim from them. If you do, be prepared for endless frustration, financial strain, and a complete lack of support. Their customer service is non-existent, and their handling of claims is unacceptable. I regret ever choosing them as my insurance provider.