TERRIBLE SERVICE OF DAMAGED ITEMS

HI<br> <br> I AM COMPLAINING ABOUT THE SERVICE AND FEEDBACK PROVIDED BY THE ABOVE SERVICE PROVIDER(NB I AM A 64 YEAR OLD SINGLE FEMALE-PENSIONER). PLEASE BE VERY CAREFUL WHEN TAKING INSURANCE WITH FIRST FOR WOMAN. I HAD A BURST WATER PIPE IN MY PROPERTY WHICH CAUSED A HUGE FLOOD IN MY HOME. THE RESULTANT DAMAGE WAS MY MATS , CUPBOARDS IN KITCHEN AND SOME PAINT ON THE WALL. i HAVE SUBMITTED A CLAIM AND FIRST FOR WOMAN REJECTED THE CLAIM STATING IT IS CAUSED THROUGH WEAR AND TEAR OR STUFF BEING OLD AND NOT COMPLETELY THROUGH FLOOD.WHEN I INITIALLY TOOK INSURANCE WITH THEM, THEY ADVISED THEY WILL COVER MY HOME AND CONTENTS 100%. NOW THEY STATE\ IT IS OLD AND WE DO NOT COVER ITEMS THAT ARE OLD"THE UNDERNEATH OF MY MATS ARE NOW FALLING APART AND I NEVER HAD THIS PROBLEM BEFORE AND MY CUPBOARDS ARE SWELLING AND DUST FALLING AS RESULT. THE CONSULTANT DEALING WITH MY CASE INITIALLY-DELANY WAS NOT VERY HELPFUL"