Terrible service from First for Women

Car was ****** on Sunday, 2018-09-16, reported to SAPS on same day, reported to First for Women on Monday 2018-09-17. Followed up with them on Tuesday, Wednesday, Thursday and Friday of the same week. Thursday at 5pm was told to obtain de-registration from Licencing Department and email to the claims department, this was done on Friday in the morning. Phoned at 4:45pm to confirm if the email was received but told no and was given another email address, this was done and confirmed received at 5:30pm by Insurance Company. Phoned again on Tuesday 2018-09-25, Wednesday 2018-09-26, promised return calls by close of business on Wednesday 2018-09-26 but no return calls made, after being handed over to various consultants, checked again at 4:45pm and was told that nobody was available to speak to me. First for Women told me every time I phoned that it would be sorted out by the close of business of that day but still no response. I have been a member of this insurance company since 2006 and have never claimed before this.