Terrible service from First for Women

I have received terrible service from First For Women that has been escalated twice whereby I still have had no communication or feedback. I lodged a claim on Monday 16th and received an sms with a \claims consultant"direct line number. I have yet to hear from this consultant (for a week) despite calling numerous times per day and leaving messages. I was unable to be available to have my car towed on Monday and was promised it would be assessed first thing on Tuesday morning (it was towed at 9am).<br> <br> I have had no communication or feedback from the claims consultant (or the claims administrator that I subsequently tracked down). I have been without a vehicle for a week which is entirely unacceptable! <br> <br> I must exclude the customer service team from this complaint"