Terrible service from Europcar

I have a comprehensive insurance cover with First For Women and part of my cover its courtesy car service. My car its in for repairs and the insurance company arranged with Europar car in Constantia Kloof to provide me with a car. I called them on Friday 13 Oct 2017 to organise to pick the car 16 Oct 2017. I asked what car will be assigned to me? I was advised Hyundai i10 and I was happy with that. I arrived at the dealership at 10am after dropping my car, only to find 1 person working at the branch. I waited over 30 minutes to be assisted. When I finally get the car, I get a Ford Figo which has numerous scratches, an outdated license disc and worse part its smells of cigarate and am asthmatic. The gentleman tells me that by the end of the day (16 Oct 2017), he would have organised another car for me. The stupid tin of a car they gave me, its so ancient that it has a separate manual alarm that set it self off anytime. for the past two nights I have not slept properly, my neighbours are awaken by this car alarms that beeps for no reason more than four times a night You charge us R1400 for fuel when a full tank petrol for that stupid car its not even R1000.00 ****** cheats and still have a nerve to ask for extra insurance to be taken for windows and tyres FIX this nonsense, your car its not for FREE, we pay for them