Terrible Service from 1st for women

I called 1st for women on Monday the 6th of March 2023 to report that my tv is damaged due to loadshading, i was told i need to log a claim on the App. My issue is since i do not have a smart phone let alone data what must i do then, the lady that was helping me told me that sorry there is nothing she can do from her side .

I sent a message on Facebook and the agent called to apologise and put me through to the other sales consultant who then gave me an attitude as well. Till today i am not assisted, and i have arranged with some random guy to come look at my TV.

Please in future when we join insurance, please let us know that to join one need a smart phone and data, so that we know from the word go. Never been this dis-pointed in my life whereas i pay my premium on time every month, when is time to get assisted you are giving me the run arounds.