Terrible service

I registered a claim on Monday 13th Jan. It was for portables. I lost my wedding ring and gold bangles. I have a cover for portables of which I believe this claim falls under.

I followed up on the claim on Wednesday after struggling to get through and calls being cut. The lady who assisted me told me that the claim is declined because the items were no specified. Why would you specify portables that you pay cover for every month? The lady told me that she is reopening the claim again and I will be contacted before close of business today. I received a call from "verseker diens" of which when I answered, was cut immediately.

I am extremely disappointed with the poor service received from this company. Firstly communication is very poor, clients must always follow up. Why would a claim for portables be rejected on the basis of non specifications? A single dial gets done and immediately dropped as if they called? I must say that outsurance is the best, you need to learn from them.

May I please ask that this claim be considered for approval? Looking forward to your response.