Terrible service!!! Extremely Disappointed! not the 1st4women they used to be!!!

A Disappointing and Frustrating Experience!!!! My recent encounter with First4Women Insurance left me deeply disappointed and frustrated. I submitted a claim expecting efficient and compassionate service, especially given their promises to prioritize women's safety and protection. Instead, I faced a series of automated responses and redundant requests that made me feel like just another number in their system. I submitted all required documentation promptly, only to receive a WhatsApp message the next day asking for the same pictures I had sent earlier. If there were issues with the images, why wasn't I informed sooner? This unnecessary back-and-forth delayed my claim further, leaving me in a stressful situation I had hoped insurance would help alleviate. What's worse is the complete lack of human interaction when trying to resolve these issues over the phone. Automated systems and robotic responses added onto my frustration, making me question the sincerity of their customer care claims. First4Women Insurance needs to seriously reconsider their approach to customer service. They must prioritize genuine human-to-human interaction and streamline their processes to deliver on their promises effectively. As a customer seeking support during a vulnerable time, this experience fell far short of expectation. 24 hours after my claim I get an automated response that I should send pictures I already sent!!! the person I finally got on the phone 24 hours later is telling me the app is faulty whose fault is that! why cant they communicate that immediately!! I hope my feedback encourages them to reflect on these shortcomings and implement meaningful improvements for future customers. I definitely wont last and I am sure their response to this will be automated using a robot!!! I am extremely hurt I thought they would make me feel safe and secure but no I do not want to stay around to experience this in a case more serious!