Terrible service and utter disrespect

I have been with First women for a few years now ever since I had only had two claims with and this is when my handbag was ****** and when my cell phone was ******. I increased my cover for contents the other day so I started paying double what I used to. I got ****** the other day and put in a claim for everything that was in my handbag. The took a while to call me back instead I had to call th am many times to find out what is happening, eventuallya lady by the name of Constance Manabala called not very apologetic,ampethetic or even emphathetic called and interrogated me and asked for documents. I sent the documents through and nobody bothered to call again until I did when I did they sent me from pillar to post and asked for more documents I sent then through and waited. After a few days my fiance came home very upset saying that Constance called him and interrogated him and really made him feel uncomfortable asking questions to trick him or make him feel like he was lying. She then called and asked me to get MTN to give me a beacons billing, when I called MTN they said it's not allowed and I shouldn't let an insurance company ask for my personal information, I was very worried