Terrible service

I get absolutely no response from my queries regarding my excess after a lady hit my car in March of this year. I have laid a complaint at Hello Peter already about the terrible service from First for Women to which they rep****, for a very short time I might add, now.....nothing. They can take your money every month and always want to sell you new products, but they can't even sort just reply to an exiting query. There are so many insurance companies to chose from, being a women I thought they would take care of me, sadly this is not the case. Time to start looking for a new insurance company.