1 reviews | Active since Feb 2013
Terrible Service
I asked for a callback from the insurer via a link on Instagram. This lady phoned me persistently until we agreed on a time that was convinient for us which I appreciated. Mid conversation after she had taken down a bunch of my information, ID number, address etc. she HUNG UP ON ME! I wouldn't have asked for a call back if I didn't actually want a quotation. I wouldn't have spent over 15min of my time talking to her, I wouldn't have given her my personal information! I'm peeved off! The same way she knew to call me consistently before we started talking she should have called back if she hadn't hung up. The fact that she just didn't finish my quotation and yet she has part of my information is utterly disrespectful and upsetting to me as a potential client. She wasted my time. Whether or not I was irritating her not knowing some of the questions she should have done her job to the very end. I'm so upset.
Thank you for bringing this matter to our attention.
We confirm that the customer relations specialist has been in contact with you to discuss the matter.
We understand that there were two attempts to reach you on the day when the quote was in progress, however the recordings are being listened to, to establish what went wrong.
Please accept our sincere apologies for all the inconvenience caused.
Kind Regards,
The First for Women Team
Thank you for bringing this matter to our attention.
We confirm that the customer relations specialist has been in contact with you to discuss the matter.
We understand that there were two attempts to reach you on the day when the quote was in progress, however the recordings are being listened to, to establish what went wrong.
Please accept our sincere apologies for all the inconvenience caused.
Kind Regards,
The First for Women Team
