Terrible Service

Seems the only way one can get a response from FFW is on here. My claim was finalized last week Tuesday. Upon receiving a telephone call from FFW, I was assured the claim amount would be paid into my bank account within 2-3 working days.

Trusting this, I gave the go ahead to have my new amplifier installed in my house assuring the service provider I am using that payment would be done by Monday the 14/11/2022 (Because surely, I should have received my money from FFW from them).

Again NO contact from FFW - I need to call the "agent" who has been assisting (but not really). Only to be told to give it some time. Its been over a week.

I am appalled at the service I have received from you and your team. I've been a FFW client for many years and expect better. This experience has been just horrible!!