Terrible service

The VAP aftersales does not give assistance. I phoned them on monday and asked for legal advise. They said they do not see me on the system and will phone me back the next day. Tuesday no phone call. I phoned them on wednesday and could not hear them. They phoned back and transfered me. I held on for about 25min. Then i hang up. Im paying for something that is worthless to me. Their app is also not user friendly. If we want to change or add you have to phone and hold on forever.