Terrible Service

These guys are quick to take your monthly premiums, but not quick to give you customer service. After putting in a claim in January, I recently had my vehicle repaired. But unfortunately, FFS recoveries do not acknowledge, or reply to, or return calls.... the list goes on. They are only now trying to recover video footage of an incident that happened 6 months ago, (i mean, who keeps footage for 6 months at a mall) They now send me emails requesting documents, and I reply immediately with the request and info needed. Then someone else requests the same documents, Again, I reply and forward the emails sent the first time. Note in the AR, all details are there, they approved the claim, but yet, FFW keep asking me for AR info, copies of my ID, and the list goes on. This week, every time I call, Theresa is always in meetings and does not return calls. When I request to speak to a manager, that person is also always in meetings. I have since cancelled my policy with FFS. Worst customer service ever, and always dragging their feet! I would NOT recommend them to anyone!