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Popi M

1 reviews | Active since Jan 2018

09 Jan 2018, 14:25

Terrible service

My car was involved in an accident on the 25th Nov 2017,but until now the insurance hasn't paid the bank,I needed the proof of payment so that I can get another car from a dealer instead they sent a settlement quotation, the other thing they r not paying the bank in full,there's a shortfall of +-50000 which I don't understand

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Replies (4)
1st for Women
1st for Women's reply09 Jan 2018, 14:27
Official

We acknowledge receipt of your complaint.

One of our Customer Relation Specialist will be in contact with you shortly.

Kind Regards,
The First for Women Team.

1st for Women
1st for Women's reply09 Jan 2018, 14:43
Official

Update:

As discussed with our Customer Relation Specialist, we apologise for the inconvenience caused. We confirm that we have received the documents today, and we are now in a position to conclude the matter. Our claims team will be in contact with you today to discuss the way going forward.

Kind Regards,
The First for Women Team.

1st for Women
1st for Women's reply09 Jan 2018, 14:45
Official

Update:

We also confirm that the shortfall was explained to you.

Kind Regards,
The First for Women Team.

1st for Women
1st for Women's reply09 Jan 2018, 16:09
Official

You are most welcome, and we appreciate your feedback.

Kind Regards,
The First for Women Team.