Terrible Service

<p>My car was towed away on Monday 10 Oct for repairs and since then I have been phoning like crazy to find out what is going on. Nobody communicates anything and I have spent hours on the phone already with panel beaters and assesors and the insurance just to find out they only approved the go ahead on the 20th of October and nobody can give me a date when my car will be ready. Also the assesor always says he will phone me back but never does. I do not have the car hire option which the insurance is well aware of and now I am a stranded mom with no transport and get the feeling they took their time on purpose because I do not have the hire car option. How many times do I still need to phone and say I need my car back urgently before anyone takes me seriously. I have kids that need to get to school and back. Can someone please give a date ?????</p>