Terrible just terrible

So after a long year of experiencing the worst customer service EVER!! I finally moved from FFW to Outsurance. Having cancelled my policy with these *********** people and them confirming over a recorded telephone line, that i will not get debited again, i see they have debited me today! This company seems to be so cash strapped that they debit me after i cancel with them... Imagine the process if i had to claim? Could they afford to pay me out? In addition, i had been insured with them for a year, and only when i called to get a quotation to add a second vehicle to my policy was i told that i had to have tracker installed! This was apparently their usual requirement that no one has told me before, hence i never had one installed on any of my vehicles. Once again. Imagine if i had to claim.. I urge all consumers..please do your research on the provider before you just go with one.... This company is not interested in the reason why we as consumers actually require insurance.. This is purely an opportunity the have identified to make easy money. I will be taking this matter further. Goodbye and good riddens FFW..