Terrible insurance, disrespect, no customer service

This non client service provider interaction service is appalling to say the least. Had a car accident on the 19th May in the morning, tried to report the accident on the app to no joy, I called the call center was advised I need to initiate the claim on the app they cannot support. (Bear in mind on the damn app it doesn't state what I need to acquire on the scene, or of the person who caused the accident etc) this accident happened on Thursday claimed logged on the damn app in that morning I only got a damn update when I decided yet again to call the call center again on Monday. No freaken courtesy call on the well being of the client nor the stays of the car from the insurance. The next thing the first question I get asked by the agent on Monday four days later after the accident is which towing company did you give your car, are you freaken kidding me. (Who advised me to let the towing to take my car we all the stories behind the towing companies), of which this question should have been addressed when I was on the scene and called the insurance. Secondly I work in Pretoria stay in centurion then they appoint a panel beater in edenvale does that make sense? Thirdly my car is under warranty I have been asking if panel beater is approved by the car maker before I can take in my car as I wouldn't want to loose my warranty, even to date I still have not received an answer we are a month into this claim. Lastly as per agreement with the person who caused the accident that his insurance will cover my access that I should advise my insurance to liaise with his insurance, till to date I have not received any feedback. On this same issue I call the legal department today the consultant tells me my file is with the attorney and shared their numbers I call the attorneys to atleast get an update I'm then told a claim can take upto 3 years before it can be concluded.

NO FREAKEN WAY!!!! with a simple case of the person who caused the accident acknowledging he caused the accident it takes this long.

In conclusion 1st For Woman please: * Take your customers seriously * We pay the monthly premium with our hard earned money and we chose 1st for Woman based on the confidence that you would support in a case of an emergency with the atmost professionalism

Can I please get feedback on the developments of my claim as today is 17 June, my car is still NOT FIXED