TERRIBLE customer service regarding claim complaint

Had a very bad experience with the panel beater they sent me to - RenewIt Greenstone. Submitted the claim in Dec last year but STILL waiting for my complaints and issues to be sorted out. Kept getting passed on to different people and it was assigned to an assessor who left the company. Finally got the details of someone who said it's been assigned to them but I haven't heard any feedback after talking to them over the phone AND writing a detailed email stating ALL of the issues I've had. Extremely unhappy with the customer service regarding the complaint of my claim and regret changing my insurance to a company who claims to prioritise women.