Terrible Customer Service

There's poor communication from the consultant, I've sent out emails regarding my cash settlement and I'm still waiting a week later. This process has been dragging on for way too long.

This is a huge inconvenience; I'm already losing 10% of the invoice value which needs to come out of my pocket for choosing my own panel beater to fix my car because I did not want to use Renew it and now I have to wait for over a week and still no response.

The customer service is terrible, this is really unacceptable.