Terrible Communication

I’ve had a very horrible experience with 1st For Women in this particular incident. I’ve always been happy with their service but I am extremely disappointed with my recent experience. My husband was involved in a car accident on the 18th of February 2024 and his car was a write off. The case was handled by Sesharika Runganathan who has been very frustrating. She does not communicate with us therefore leaving us to wonder where we stand with the process of our claim. I’ve literally only ever received a phone call from her once, every other update I’ve gotten was because I called in to enquire, I’ve spoken to +/- 6 other consultants. This morning I called in for a follow up and was told there’s an outstanding document. I would’ve never known if I didn’t call. My claim process is dragging due to the processors incompetency in communication skills. These are frustrating times. An accident is quite traumatic and having a compassionate person who always keeps you updated would’ve been much appreciated. However I did not get that this time. I would suggest Sesharika receive some in service training in this regard.