TERRIBLE CLAIMS SERVICE OR RATHER NON EXISTENT SERVICE

I regret taking up the VALUE ADDED PRODUCT for warranty cover. There is absolutely no support no communication at all from 1st for women from 1st day lodging a claim either the acknowledgement of the claim. They only have afew service providers they use in my area and those are the worst. I called in 26th August 2025 complaining of all these problems and was promised assistance and to date nothing. And this is just for a window God forbid it was for extensive repairs.