TERRIBLE call back service

This is the second time I am posting the same type of complaint re. first for womens call me back service within the last few months on Hello Peter.<br> <br> When I complained, I immediately got a call apologising for the bad service, but since, it has happened again...<br> <br> <br> As like previously, because FFW does not have a toll free number, and their customer care line does not allow me to call with my contract minutes, I am forced to make use of their Call me back service via the website. However, Three days ago I sent a call me back to them, and with zero response, have sent a few over the following three days, as I have an urgent matter to attend to re. my policy....<br> <br> Furthermore after 3 days, I eventually receive a call back, at an inconvenient time for me, however, finally getting the opportunity to speak to them, I asked to reschedule that call for later that day......<br> <br> I waited....<br> I am still waiting.....<br> Still no call...<br> <br> I am not only horified by this poor service, which in my opinion, should not be there if it doesnt work, but I am once again disgusted at the lack of customer service for existing clients. I shall be cancelling my policy. whenever they decide to finally call me back